Customer Support Executive – Arabic / English (Customer-Facing) at Teams24
full-timeRemote₹35,000 - ₹50,000
Submission Deadline
Sunday, August 30, 2026(26 days left)
About This Role
We're hiring a client-facing Customer Support Executive fluent in Arabic and English to be the first point of contact for our clients. You'll own incoming queries end to end — resolving what you can, and escalating technical issues to our tech team with clear context. This is a communication-first role where language fluency and a calm, professional manner matter most; technical knowledge is a welcome bonus, not a barrier.
Responsibilities
- Act as the first point of contact for customer queries across calls, email and chat — in both Arabic and English
- Understand each query, resolve routine and first-level issues directly, and set clear expectations with the client
- Escalate technical issues to the tech team with proper documentation — clear problem description, steps to reproduce, and priority
- Track every escalation through to closure and keep the client updated at each stage
- Serve as the bridge between clients and internal teams, ensuring nothing falls through the cracks
- Maintain accurate records of interactions, issues and resolutions
- Uphold high communication standards and a professional client experience at all times
Requirements
- 1–3 years in customer support, client servicing or a client-facing role
- Fluent in Arabic and English — both spoken and written (non-negotiable core requirement)
- Excellent communication and interpersonal skills with a calm, professional manner
- Ability to understand an issue and articulate it clearly to a technical team
- Strong ownership and follow-through on open items
- Comfortable working in client-aligned hours (overlap with GCC / Middle East timezone)
- Reliable internet and a quiet remote work setup
- Basic technical or IT understanding (an advantage, not required)
- Familiarity with ticketing / helpdesk tools (Zendesk, Freshdesk, Jira or similar)
Perks & Benefits
100% remote, work from anywhere in India
Full onboarding and training — freshers welcome
Supportive team and a clear path to grow into senior support roles
Ready to join us?
We're excited to hear from you. Take the next step in your career today.
Teams24